Shipping + Delivery FAQs

EXTENDED HOLIDAY RETURN POLICY

Starting from November 1st, 2024, all orders now enjoy an extended return window until January 31st, 2025. This extension allows you more time to make sure your purchase meets your expectations and qualifies for our 30-day satisfaction guarantee.

To be eligible for a full refund, orders within this period must adhere to the same criteria as outlined in our standard 30-day satisfaction guarantee. 

 

Do you charge for shipping and if so, how much?
We offer everyday free shipping on all orders, without a minimum purchase requirement!

After I place an order, when can I expect it to ship?
Our team works hard to process and ship all orders within 2 business days from when they are placed. You will receive an order confirmation email after placing your order, followed by another email once it has shipped.

How long will it take to get my order?
Once your order ships, delivery typically takes 2–8 business days, depending on the destination. Your tracking number will keep you updated with the estimated delivery date. Please note, delivery times may vary due to holidays or weather, and rural areas may take up to 14 business days. If your order has multiple items, they may ship separately, but no need to worry! They usually arrive within a day or two of each other, and you’ll get a tracking number for each item to follow their journey.

How will my order ship?
FedEx is our primary parcel carrier; however, depending on the destination or shipping address, we may also ship with Canada Post. All orders are shipped using ground methods, and you will receive a tracking number for your reference.

Will my order arrive on a weekend?
Parcels arrive Monday through Friday, excluding statutory holidays. In some cases, FedEx may deliver on Saturdays, depending on the facility’s volume.

Where will my order ship from?
Your order will ship from Surrey, BC, Canada.

Can I pay for expedited shipping?
We know you're eager to enjoy your order, and so are we! At this time, expedited shipping is not currently available. Instead, we are happy to offer a free shipping method without a minimum purchase necessary.

Where do you ship your products?
We ship within Canada, with the exception of the Yukon, Northwest Territories, and Nunavut.

Can you ship to PO boxes?
Yes, we can ship to PO boxes in Canada!

I have concerns about my order. How do I get help?
If you have any questions or concerns about your order, our customer support team is here to help! You can reach us at info@boat-tote.com or give us a call at 1-888-514-1663. We're available Monday to Friday, 8:30 AM – 4:00 PM PST.

I’m purchasing one of your products as a gift. Can provide a gift receipt and custom message?
Thank you for sharing our products with your friends and family! While we can’t include gift receipts, custom messages, issue store credits, or process exchanges at this time, your gift will arrive in our Boat-Tote packaging, all set to impress. And if it’s not quite the perfect match, we’ve got you covered with free returns for a refund within 30 days.

I live nearby your fulfillment center - can I pick up my order?
Unfortunately, our fulfillment center in Surrey is a working warehouse so we do not allow local pick-ups, but feel free to take advantage of our everyday free shipping

What is the return policy in case I don't like it or it doesn't work for me?
Feel confident about your purchase with our 30-day satisfaction guarantee return policy! Return the Boat-Tote within 30 days of receipt for a full refund, return freight costs included – please see additional details below.

 

30-Day Satisfaction Guaranteed Return Policy

We offer a 30-Day Satisfaction Guarantee to ensure our products are a good fit for you and your outdoor space! If you are not 100% satisfied with your purchase, you may request a return for a full refund within 30 days of receipt, so long as the following parameters are met:

• Must be returned within 30 days from when the order was received
• Order must be returned using a pre-paid return label that will be supplied to you by Boat Tote
• The product must be returned in its original packaging and contain all original contents
• The product must be in good condition

Please note: After 30 days, orders are no longer eligible for return. This policy applies to new products only. We cannot process exchanges at this time.

If the above parameters are not met and for the additional reasons noted below, you may be subject to a 20% return fee, or may be accountable for the return shipping cost of the item(s). This amount would be withheld during the time of refund.

• The package was refused upon delivery
• The package was not picked up from a hold location within the carrier’s allotted pick-up window 
• The package was returned due to providing Boat Tote with the incorrect shipping address
• The package was returned missing components
• The product was returned damaged by the customer

If you would like to request the return of your order, please contact the Boat Tote Support team at info@boat-tote.com or 1 (888) 514-1663 to receive a pre-paid return label and RA (Return Authorization) number.

 

Refunds

After your return has been received and inspected at one of our warehouse locations, we will process your refund. We aim to issue refunds within two business days of inspection, and you will be notified via email once the refund has been processed. We recommend allowing 3-7 business days for the refund to be reflected as credited to your original method of payment.

We are unable to issue gift cards or store credit in place of a refund.

 

Contact Us